Return and Refund Policy

All physical products sold on NirmaanKART.Com are covered under Warranty / Guarantee Policy of product’s specific manufacturer and shall be replaced accordingly.

NirmaanKART.Com shall endeavour to facilitate timely delivery of Products and materials as per Customer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated by a NirmaanKART.Com. If a Customer is not satisfied with a purchase, we are here to help.

(I) RETURNS:

Returns of Product(s) are accepted from Customers,

  • If the Products delivered are different from the product ordered.
  • If you receive a package that is open or looks to have been tampered with, or looks damaged do not accept it. Contact NirmaanKART.Com Customer Care on +91-94311-73350, and we will have the issue quickly resolved.
  • If it is found that received Products are damaged/defective.

Subject to the above, when a Customer has requested for a replacement of Product(s) and the NirmaanKART.Com does not have a replacement of the Product(s), in such cases the NirmaanKART.Com can agree to a refund to the Customer and the Customer shall be obligated to accept the refund in place of a replacement.

Timeline to refund the customer is within 7-10working days

REPLACEMENT:

  •  Replacement can be for the entire product or part(s) of the product subject to availability of the same with Manufacturer.
  •  Replacement is offered for the products sold at NirmaanKART.Com only.
  •  All product(s) should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered & money received.
  • Replacement of products due to size or color misfit will be only considered if the vendor agrees to exchange the same. Incase of acceptance by Vendor, Shipping charges and Replacement charges shall be borne by the customer and there shall be No Refund of Excess Amount and the customer can purchase any product on NirmaanKART.Com for the Refundable Value In order to get a defective item replaced
  • Contact Customer Care via email contact@nirmaankart.com or call us on +91-94311-73350 within 24 hours from the date / time of the delivery.
  • The defective product or part will be recalled and a replacement will be shipped only after verification & approval by Manufacturer’s service engineer/regional customer care head of engineer/regional customer care head of The manufacturer who will contact you within 3-4 working days.

Following shall not be eligible for return or replacement

  • Return request beyond 24 hours of Delivery
  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Products with tampered or missing parts & packaging
  • Any damage/defect which is not covered under the manufacturer’s warranty
  • Any product that is returned without original packaging and accessories, including the box, Mallick Traders and Contractors packaging if any, and all other items originally included with the product(s) delivered

CANCELLATIONS:

Cancellations or partial cancellations are accepted under following circumstances

  • Ordered Products are NOT in transit / orders have NOT yet been processed by the NirmaanKART.Com.
  • Ordered Products are NOT customised to suit a Customer. 
  • A shipment, once arrived at a Customer’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.

Partial Cancellations / Modifications:

In case a Customer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of NirmaanKART.Com immediately and a new order will be generated for the modified quantities.

NOTE:

  • Cancellation/Modification of product requests should be Initiated before the item dispatch.
  • All orders are subject to acceptance by the NirmaanKART.Com

REFUND:

If the item is not available from NirmaanKART.Com the complete amount will be refunded. 

(II) NO RETURNS:

  Categories: Sanitaryware, Walls & Floorings, Showers & Wellness, Kitchen, Decor and other fragile items

  • For products like sanitaryware, kitchenware, mirrors, microwavables, barbeques, water Heaters, shower cubicles, steam rooms, bath tubs, tiles & other fragile products.